In some cases CalChip Connect needs to verify a customers identity to complete a sale, process a contract or issue a refund.
*Each state, agency, company, or educational institution may establish its own rules for what qualifies as legal identification, but generally, government-issued documents bearing the ID holder's full name, date of birth and photo qualify as legal forms of identification, and are necessary means of identity verification. We need proof that you are who you say you are before we issue funds back. If you prefer not to send a photo of your ID, you can send us proof of a bank statement with your full name, billing address, along with proof of the CalChip transaction. Without either of these two identification pieces, we cannot move forward with your refund.
The attached form as an acceptable method to provide proof of identity.
Please download, completely fill out this form. The form must be notarized and provided to CalChip via a support ticket or support form submission.