RAK Hotspot Miner FAQs
Before contacting our team, please read through our most common questions below and see if the answers address your concerns:
Q: When will my RAK Hotspot Miner Order(s) Ship?
A: Check out the RAK Hotspot Miner Shipping Calculator. Simply select the frequency of your hotspot on order and type in your order number, then click search!
We have updated the Shipping Calculator with shipping estimations up through Batch “Frankenstein!” If your order number is still not assigned a batch, please don't fret as more information will continue to be shared as it is received.
Weekly Status Updates
CalChip Connect provides weekly RAK Hotspot Miner status updates bi-weekly on Wednesdays. If you would like to join the list to receive these updates to your email automatically, please let us know.
Q: Can I cancel my orders and get a refund?
A: To cancel your order and request a refund, please do so through the self-help center on our website.
You will need to acknowledge your understanding of the terms and as soon as you do, your order will be canceled, and you will be issued a refund in the full amount. It can take up to 7-10 days for the funds to show back up into your account.
Q: What countries do you ship to?
A: Check out the RAK Hotspot Miner Shipping Countries and Frequency Map to see the countries we ship to and what frequency to choose based on your location.
Q: What if I ordered before there was a separate option for the United Kingdom & Ireland?
A: If you are located in the United Kingdom or Ireland and placed your order before March 12th, 2021, you will get the correct version of the hotspot and power plug shipped to you based on your shipping location. This is just an FYI, there are no action steps that need to be taken.
Q: Can I add an additional RAK Hotspot Miner to my existing order?
A: Unfortunately, we are unable to combine orders or increase the number of devices after an order has already been confirmed and paid for. This ensures the order queue stays accurate and there are no accounting discrepancies.
Q: Can I edit my shipping address for an existing order?
A: Yes, please put in a request for this by utilizing the ChatBot on our Website.
Q: How do I earn HNT?
- When a device sends information over the network using your hotspot
- By initiating PoC Challenges over the internet
- By participating in a PoC Challenge
- By acting as a Witness to a PoC Challenge between nearby hotspots
- Being a part of a Consensus Group
Q: What’s the difference between the RAK Hotpot Miner V1 and V2?
A: The RAK Hotspot Miner v1 updated version contains enhanced security features, eliminating the need to back up the SD card.
The RAK Hotspot Miner v2 also has the same enhanced security features, including a side pairing button for easier user configuration. There are also covers over the exposed ports, which creates a sleeker look. In short, both versions mine and function the same.
Q: How does shipping work?
A: The orders are being shipped out in the same order they were received, as soon as we get to your place in line, your order will be shipped. You will receive an email confirmation of this including a tracking number so you can check on your Miner's progress on making its way to you. If you have not yet received a tracking number, your order has not yet been shipped.
Q: Can my RAK Hotspot Miner run off 2G?
A: No, a 4G network is essential for operational efficiency. 2G will not work, the PoC and Consensus traffic is time-critical.
Q: Can you recommend an external antenna for my hotspot?
A: CalChip Connect can only recommend using the FCC Certified stock antenna that comes with the hotspot due to FCC regulations.
Q: Can I place my Hotspot outdoors?
A: Yes, although you will need to purchase an additional outdoor enclosure to protect it from environmental conditions. It’s also important to note the operation and storage temperature requirements as shown in the table below:
Q: Can I have more than one hotspot in my house?
A: If hotspots are too close (within 300 meters or so) they will end up competing for Challenges and their overall participation in Proof-of-Coverage would be impacted. It's better to have them spaced out, at least a few houses or blocks away, to broaden the network coverage.
Q: Can you help solve issues with onboarding, connectivity, or answer questions regarding the Helium Network itself?
A: CalChip Connect is a third-party distributor, while Helium is the network provider. For any troubleshooting issues please email firstname.lastname@example.org for assistance.
Q: I have gone through all the troubleshooting steps with Helium, and it has been determined that the device might be defective, what’s the next step?
A: After undergoing all the troubleshooting steps with the Helium Support Team, you will need to put in a request for an RMA by utilizing the ChatBot on our website.
Q: Who should I contact with questions?
A: Please utilize the ChatBot on our site to ask questions and create support tickets. Once a support ticket is created it will be handled by one of our support agents who will get back in touch with you as soon as possible.